FAQ
Account & sign-in
How do I sign up?
Open the main site and register (email sign-up requires email verification before you can sign in).
I'm not receiving the verification email?
Check your spam / promotions folder, or wait a moment and try again. If it keeps failing, confirm that the domain is currently supported (qq.com, 163.com, 126.com, gmail.com) and check the verification flow or contact us (details at the bottom of this page).
I forgot my password?
Use "Forgot password" on the sign-in page to reset it via your registered email.
Keys & security
How do I get an API key?
Sign in to the main site and create one under API Keys. The key is shown in full only once, so save it right away.
My key leaked — what should I do?
Delete the key under API Keys immediately (it stops working at once), then create a new one.
Models & setup
How many Grok video references can I use, and how do I pin endpoints?
See the Grok video canvas guide for classic / 1.5 / Lite image, duration and resolution limits, plus examples combining references with pinned endpoints. It covers this site's current canvas integration, not the full official API.
Which models are supported?
See the Model Plaza — text, image and video models with live prices.
What Base URL should I use?
- OpenAI-compatible:
https://api.nekocloud.vip/v1 - Anthropic-compatible:
https://api.nekocloud.vip - Gemini-compatible:
https://api.nekocloud.vip/v1beta
"Model not found / not allowed"?
Double-check the model name against the Model Plaza. If it still fails, your key's group may not include that model — contact us (details below) and we'll sort it out.
Billing & top-up
How does billing work?
Pay-as-you-go: each request is charged by the model's live price and your actual usage. Prices are shown on the Model Plaza.
Where can I see usage and cost?
Usage for per-request details; Dashboard for balance and spend overview.
How do I top up?
Open Recharge to check current payment options. If none is available, contact support first (¥1 paid adds $1 of site credit, not foreign-exchange conversion). See Billing & Top-up.
What happens when my balance runs out?
New calls may fail until you have enough balance. Check the current Recharge options or contact support.
Errors & troubleshooting
401 Unauthorized?
Read the specific error code first. API_KEY_REQUIRED means the server did not recognize a key; other 401 errors may involve spelling, revocation or authentication method. Check authentication before generating a replacement key.
Codex returns 401 (API_KEY_REQUIRED)?
The server did not recognize an API key; this does not prove the key is invalid. In VS Code, open Codex sidebar gear → Codex Settings → Open config.toml and check the active provider. env_key takes a variable name, not the secret; alternatively use experimental_bearer_token for a direct key, without mixing auth methods. A Remote SSH terminal variable may not be inherited by Codex. See Codex setup and 401 troubleshooting.
403?
Common causes: insufficient balance, or a security / content policy block. Check your balance and Usage on the site; contact us if unsure.
429?
Too many requests or rate limited — reduce frequency / concurrency and retry.
Timeouts or broken streaming?
Check your network and Usage first. A timeout or broken stream does not prove that execution or billing did not occur. Avoid unlimited retries. See Troubleshooting and support.
Data and privacy
For request forwarding, content screening and retention, see Data and privacy.
Terms of Service
By using the service you agree to:
Contact
- Email: admin@nekocloud.vip
- Telegram: https://t.me/dnalec
You can also find us via the main site footer.